Return Authorization Request

Lost Ark Games
1st Floor Queensway Chambers
58 Queensway
Stevenage Town Centre, Hertfordshire
SG1 1EE

Phone : 01438 504153
Shipping Info DEFECTIVE OR DAMAGED PRODUCTS (RETURNS)
If the Products delivered to you are defective, or become defective on receipt by you or within 30 days upon receipt by you, we will provide you with suitable replacements, or if such Product is unavailable, then an alternative which is of the same or similar quality and value.

We pay for return delivery costs in the UK in the form of prepaid return labels which are included with your replacement item. Please reuse the envelope your replacement item arrives in (full instructions are included with the replacement)
For overseas returns we provide 5 cartridges with your replacement to cover your cost of return postage to us
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The life of the Product is dependent on your use of it and is therefore subject to wear and tear.

We are not liable to refund and/or compensate you where the Product is damaged by you through normal wear and tear.


If you wish to return a Product which you believe to be defective, please use this form only, and provide us with a full description of the fault and details of the original order number.


Please do not send returns to us without a Returns Authorisation. You will be notified via email that a replacement Product under the originating order is being processed with 48 - 72 hours. Thank you.
Full details can be found in our terms and conditions HERE


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